JOB OPPORTUNITY – Robbinsdale Women's Center

JOB OPPORTUNITY


Full-time Front Desk Coordinator Employment Opportunity At RWC

The Receptionist is expected to greet and assist patients and clients in moving through scheduled and unscheduled appointments, answering phones, rescheduling and canceling appointments, and performing various front desk and administrative duties. The Receptionist is essential in assisting with patient flow, comfort, and the care of our space.

To apply email your resume with cover letter and faith testimony, sharing how you became a Christian and describe your ongoing relationship with Christ, to Jennifer at jallen@rwcmail.org.

POSITION TYPE:  Full-time hours:

Mon & Tues. 8:45am-7:15pm
Wed. & Thurs. 8:45am – 4:00pm
Fri. 8:45am-2:00pm

POSITION RESPONSIBILITIES:

Job responsibilities are executed, with the utmost professionalism, in support of Robbinsdale Women’s Center’s (RWC’s) pro-life mission and vision, and its Christian statement of Faith and core operational values.

Appointments

Confirms, reschedules, and cancels appointments in accordance with policies and procedures to optimize patient satisfaction, the Center’s operation time, and the most effective utilization of exam and counseling rooms.

Confirms appointments by conducting appointment confirmation calls and texts.

Facilitates patient check-in and intake process, scans client ID and generates a file in the database. Notifies Advocate and Medical services when the patient is ready.

Assists with the general flow of appointments and reception area.

Helps to ensure the comfort and care of our patients, clients, and guests.

Endeavors to keep patients on schedule by reminding medical staff and patient advocates of service delays.

Collects patient surveys.

Phones

Answers phones and directs patient, donor, and business calls as necessary.

Answers inquiries of a non-medical nature and transfers call, when necessary, to patient advocates, and medical or administrative staff members.

Administrative

Assists with the opening of the Center and at times stays later to assist in serving a patient.

Helps maintain filing systems. Retrieves and replaces patient files from cabinets for use by patient advocates and nurses.

Documents interaction with patients.

Assist medical team with incoming faxes for medical reports

Handles incoming and outgoing mail and deliveries.

Arranges taxis, when necessary, for client transportation.

Helps maintain tidy reception and waiting areas, keeping patient refreshments stocked.

Assists ill or distraught patients as necessary.

Documents and helps to process donations, as needed.

Receives material aid donations and handles paperwork.

Creates and distributes paperwork and patient packets

Communicates shortages of office supplies for ordering to Office Manager.

Meetings

Attend all monthly staff meetings and other meetings as required by Directors.

Physical Demands

Ability to frequently use a computer and telephone

Ability to physically navigate both in and out of the office, and carry boxes